Value
Four areas where daily chaos turns into numbers you can manage.
Requests reach the right technician instantly, and management and the customer know when they will arrive.
Smart dispatch, response targets, escalation alerts.
No forgotten preventive visit and no contract ending without renewal.
Automatic visits, alerts before contracts end.
Know the cost of every customer and unit, and stop undocumented parts and expenses.
Parts and cash tied to work orders and approvals.
A professional report with photos and signature after every visit proves the value of your service.
Tracking links and service reports in your name.
Return on investment
Enter your company's rough numbers to see the expected monthly value against the subscription cost.
Assumptions: technician cost SAR 45 per hour, preventive visit value SAR 350, 26 working days a month. Adjust the numbers to match your company.
Modules
Every module works on the same data, so what a technician records on site shows up instantly in stock, reports and the customer's report.
Log requests from the phone, the customer or preventive plans, and follow each work order with a clear status, a named owner and a response deadline by priority.
The system suggests the best technician by location, skill and current load, and you follow teams on a live map with arrival estimates and the day's route.
Technicians get their jobs, directions, checklists, photos, parts and cash, even in basements and machine rooms. Owners, managers and supervisors follow today's figures, approve requests, see the field team, and open and assign jobs from their phone.
Define a plan for each routine (monthly, quarterly, yearly, or by meter reading) and the system creates the work orders and spreads them fairly across the team.
October visits
Record maintenance contracts with covered equipment, term, value and visit count, and get an alert before each contract ends so renewal starts on time.
Versioned checklists per equipment or visit type that enforce mandatory steps, readings and photos before a job can close.
A clear tree from customer to site to equipment, with a QR code on every unit that opens its full history of faults, visits and parts.
Main and branch warehouses and technician vans, with approved part requests, issuing and transfers, outside purchases with invoices, and every part tied to its work order.
Hand out cash to technicians, record their expenses with receipts, approve or reject them, and settle balances precisely without side spreadsheets.
Job closures, part requests, outside purchases and expenses, all in one approvals inbox according to each manager's permissions.
Technician attendance and shifts, leave, and the after-hours on-call schedule, with urgent requests assigned to the on-call technician automatically.
Response time, mean time to repair, first-time fix rate, SLA compliance, and cost per customer and unit, with scheduled reports delivered by e-mail.
Average response time
38min
31% faster than last quarter
A tracking link for every request, and a service report with photos, signature and parts sent to the customer when the job is done, so they see the value your company delivers.
Multiple branches with their own management, ready or custom roles, permissions down to module, action and field, and a complete audit trail.
Summarises a unit's history, suggests likely causes of a fault and helps order visits, using the AI provider your company chooses.
Import customers, sites, equipment, technicians and parts from Excel with every row reviewed before saving, and export any list or report whenever you like.
Comparison
Most maintenance companies run their work today on one of three alternatives. Here is a frank comparison of what each offers.
Free and easy to start, but no control, no reports and no company memory.
Strong in accounting and stock, but field maintenance is a side module that needs costly customisation.
Advanced, but priced in dollars and weak in Arabic, local practice and nearby support.
| Capability | Montra ERP | WhatsApp and Excel | General ERP systems | Foreign field service software |
|---|---|---|---|---|
| Complete right-to-left Arabic interfaceManagement, mobile app and reports, not a partial translation. | Included | Partial or with customisation | Partial or with customisation | Not available |
| Built for maintenance operationsContracts, equipment, preventive visits, checklists, response targets. | Included | Not available | Partial or with customisation | Included |
| Mobile app that works offlineBasements and machine rooms without signal. | Included | Not available | Not available | Partial or with customisation |
| Smart dispatch and live trackingNearest available technician and arrival estimates. | Included | Not available | Not available | Included |
| Automatic preventive maintenanceVisits created before they are due, by time or meter. | Included | Not available | Partial or with customisation | Included |
| Stock and technician vansApproved part requests, every part tied to a work order. | Included | Partial or with customisation | Included | Partial or with customisation |
| Technician cash and expensesCommon in the local market, rarely supported by foreign software. | Included | Partial or with customisation | Partial or with customisation | Not available |
| Pounds, riyals and local timeCurrencies, dates and phone numbers of Egypt and Saudi Arabia. | Included | Not available | Partial or with customisation | Not available |
| Fine-grained permissions and audit trailWho did what and when, for every action. | Included | Not available | Included | Included |
| Option to install on your serversFor organisations that require data to stay in-house. | Included | Not available | Partial or with customisation | Not available |
| Running in days, not monthsNo long customisation project or consultants. | Included | Included | Not available | Partial or with customisation |
| Local support in ArabicA nearby team that understands your work. | Included | Not available | Partial or with customisation | Not available |